Kindly advice please. We had 2 cars that we offered to trade. New Jersey also allows you to return vehicles for 24 hours, but this applies only to vehicles that are leased. Hi Bronty — This type of question would be best answered by the Motor Vehicle Sales Authority of BC. If you have buyer’s remorse, chances are the dealer won’t let you return a car you’ve bought. I purchased a brand new Toyota Rav 4 on Sat, it is now Monday (3 days later)and I have discovered a dent in the back bumper and the paint job on the front hood looks like water under the clear coat (Now that is is sunny out I can see it all very clearly) Can I request they take it back and give me a brand new replacement or do I have to let them fix and repaint the one they sold me. Product Returns Items purchased from C.A.R. I have an appt. I think the best thing to do would be to call the Motor Vehicle Sales Authority of BC, as I bet they’ll know the answer to this question. Hi John, thank you for your question. From there, we will do our best to … As long as you have had your car for three days or fewer (and driven for under 100 miles), you can participate in the Exchange Program. Trouble with a vehicle manufacturer? Here is a link to their website: Thanks for sharing this blog.I like this blog very much. We don’t regulate the motor vehicle industry so unfortunately we won’t be able to help you with any further actions. I have sought out advice from various sources and this is a band-aid fix. Now I here like a knocking noise from the engine. If you are not satisfied with the transaction itself, you have an option of taking this matter to the small claims court. It’s recommended that you create a log book to track and document your fuel usage. There is no law that gives consumers the right to return a vehicle. I hope this helps and best of luck! Some car dealers such as CarMax and online marketplaces like Carvana and Vroom have policies that allow people to return cars they’ve bought, under certain conditions. Here’s a link to their Contact Us page: I owed a bit more on the vehicle than the dealership would give me for a trade, and agreed to roll over the remaining part. While Consumer Protection BC has no legal authority when it comes to vehicle dealerships and sales, I think I have the perfect organization for you to contact. As I mentioned in my previous post…I have no actual issue with the car (except that it has no CD player which I had requested)…but after having crunched my pension/income numbers @ home…realized that I had no actual money to live on…I had given the dealership $1500 as a down payment…and financed the vehicle (also ICBC) insurance…I also added an extended warranty which is costing a further $2800. And not returning our money and keep saying u have to pay penalties which is around $9000. Thanks. Hi Veer, sorry to hear about your situation. Hi there, I paid a down payment towards financing on a pre-owned vehicle but have not taken the car from the dealer. Did you try calling the Motor Vehicle Sales Authority of BC? Hi John — I would suggest you contact the Motor Vehicle Sales Authority of BC, as they regulate this industry and will have information to share. Questions? If you have purchased a warranty for your vehicle and it is still valid, you may want to also contact CAMVAP (Canadian Motor Vehicle Arbitration Plan). While Consumer Protection BC has no legal authority when it comes to vehicle dealerships and sales, I think I have the perfect organization for you to contact. Here’s a link to their website: Hope you get it worked out. But most products may be exchanged within 10 Business Days of receipt for items that are damaged in shipping, defective or have p the engine repair was done and the dealer paid the difference, so took the vehicle home. Hi Mary Ann – this sounds like a difficult situation. My husband liked the brand new and he decided to buy that one. We didn’t do the insurance and truck is in the agency. You may also want to contact Canadian Motor Vehicle Arbitration Plan at 1-800-207-0685 to see if they can assist as well. • The type of car you buy could affect how much your insurance will cost. Email me at Our company car policy describes our guidelines for using company cars. Keep it in new condition." Hi Paul, thanks for your question. I just bought a new Jetta and I shave had electrical issues, odometer not reading properly and the door cable broke and it’s not even one month anything I can do? In BC, the Vehicle Sales Authority (VSA) oversees the retail sales of vehicles sold through licensed dealerships. This blog post may also be helpful to you: After reviewing numbers,its just need t a smart move. Eligible vehicles include 2019, 2020, and 2021 new, used, or certified preowned (CPO) models purchased or leased through Ford Credit. Hi. Vehicle Sales Authority of BC has a blog post on this topic and the link is here – I hope their information is helpful to you. Contains links. The right to return the car within a specified time only exists if the dealer expressly grants this option to the buyer (preferably, in writing if it needs to be enforced later). Hello Raj, Private transactions are not regulated and as a result it is up the parties involve to attempt a resolution if possible. They have recently written a blog post about returning a car and here is the link – You may want to contact the Motor Vehicle Sales Authority of BC as they are the regulator for this industry, I would suggest starting there. The new car I bought has a horrible view of the dash in itWhat can i do to the dealer? Thank you for any and all feedback. They are called the Vehicle Sales Authority of BC and they would likely be able to provide you more information about your rights in this situation, as they regulate dealerships in the province. Once we reached sales person told us about no interest promotion to buy a new. Hi A.S, thank you for reaching out to us here. Hello Kim and aaamama, The information we shared in our blog post comes from the Motor Vehicle Sales Authority of BC. We can’t afford to buy a decent used car and are fed up of expensive repairs. Licensed vehicle dealers in BC are regulated by the Vehicle Sales Authority. Please I need help ASAP. Carvana provides car shoppers a better way to buy a car. A few days later, I noticed that it had a vibration issue. Sounds like you bought the truck from a dealership so you may want to contact the Vehicle Sales Authority of BC. My 90th day with the car will be on the 20th of this month. In BC, there are some protections and options to help you resolve your issue with your vehicle. Hi Orlando — You may want to read the terms and conditions of your sales agreement to see if you have any cancellation rights. It has been only three months and now I am having problem. You can also contact them at or by phone at 604-575-7255 or toll-free 1-877-294-9889. You may also wish to contact the Motor Vehicle Sales Authority of BC in case they have additional information to share with you. In most cases, in BC, if you bought it, it’s yours. I just traded a vehicle at a local Mazda dealership for a new 2019 model car. A few days later I found out that my full time job was going part time in november. Malfunctions and Repairs; Warranties; Selling Price of a Vehicle; Sales Contract; Transfer of Ownership and Vehicle Registration; Selling a Vehicle Through a Third-party Dealer; Purchased Automobile. Now, the car looked like a SMORGASBORD of 3 different colors. I bought a brand new Mazda 3 in February 2014, back in that time my financial situation was good, but in the mid 2015 I had a really bad time, and now I think I can´t afford anymore my car. I would suggest visiting the Vehicle Sales Authority’s website. I am in the process of buying a car because its cheaper to buy new than search for used car parts in BC but I figured if I didn’t like the car I could return it. I purchased the vehicle within the last 24 hours. If there is a significant defect, you may be able to return the car and get a replacement or refund. You can also contact them at or by phone at 604-575-7255 or toll free 1-877-294-9889. Been going to the dealer in person but they just ignore me. They said they will re-do the contract to apply the changes. 2 weeks later they booked me in to another repair shop. In addition to the above policies, please make sure to review our Border Crossing Policy to ensure all additional requirements are met. First Drives; ... adamant that they can return a car within three days for any reason. The organization that oversees the law governing certain aspects of dealerships is the Vehicle Sales Authority of British Columbia (VSA). We built our own, meaning we put in some options including the Leather seat. Hi Kinky, thank you for your question. If you have minor gripes after driving the car home, GM wants to give you a month to get over those. Hi Alex — Thanks for coming to us! Or if it’s not possible without damage in my credit record, what would be the consequences? will there be a chance I can bring this up to the court and ask my money back or exchange to a new car? All credit accepted. As they are the regulator for this industry, I would suggest contacting them with your questions. Here’s a link to their Contact Us page and I hope you get this issue resolved: It seems that we have no choice but to bite the bullet with the lease agreement. What about job loss; can you return a new car after you lose your job…. Here is their website: I just bough a used 2007 suv from a dealership. You may be interested in contacting the Motor Vehicle Sales Authority of BC as they are the regulator of this industry. This is good to know. We were offered a decent trade-in amount and so drove off with the new truck, pending loan approval. After looking through this information, if you choose to contact them, their phone number is listed on the bottom of the page. The truth of the matter is that dealers are under no obligation to accept your return unless the dealer’s own internal policy demands it. No. Today exactly a week from when I got the car it broke down and wouldn’t start causing me to miss a day of work. Their website is here –, If this forum is still open, I would like to hear what my options and recourse may be for a 2015 vehicle that I had purchased which has just recently experienced an oil pump failure – rare and potentially mechanically fatal. *** Forbidden. Now they are saying u already bought it as ur husband signed it. I went to automotive to have it check and they found that I need to replace my Gasket Transmission which its not cover in my warranty. Interest on the car loan incurs the moment you sign the loan papers. I hope this helps! I hope this is helpful and best of luck! I hope you will be able to find the info you are looking for quickly! After looking through this information, if you choose to contact them, their phone number is listed on the bottom of the page. They combined the color of the door sidings with black and brown and the seat in GREY. To guard against the emotion of the deal or being taken advantage of, some states have instilled a "cooling off period," which allows you to return the car … My concern is I paid for brand new with no issues and thats not what I got. I was told that the vehicle has Evap flow issue and the engine was fine. Hi Denny, thanks for your question.

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